01392 272408 2 Spicer Road, Exeter, EX1 1SX

Complaints Procedure

We welcome your feedback. If you have been unhappy with our service or have a suggestion on how our service can be improved please feel free to discuss your thoughts with any member of our team.

However, should you wish to make a more formal complaint about the service provided to you by Spicer Road Dental Practice please contact the Practice Manager, Mrs Joanne Anderson.

Wherever possible we will endeavour to resolve a complaint on the same day it is received. If immediate resolution is not possible your complaint will be acknowledged by letter within 3 working days of receipt. At this time we will agree a timescale for investigation and response to you.

Please be assured that raising a complaint or concern will not affect the standard or level of care provided to you.

If you are a Private patient and feel after seeking help from the Practice your complaint is unresolved, you may contact the Dental Complaints Service 37 Wimpole Street London W1G 8DQ Tel: 020 8253 0800.

Equally as a Denplan patient you may wish to discuss an unresolved complaint with Denplan Ltd Simplyhealth House Victoria Road Winchester SO23 7RG Tel: 0800 401 402.

If you are an NHS patient you may choose to direct your complaint either to the Practice OR to NHS England PO Box 16738 Redditch B97 9PT.

If you remain unhappy after you have been offered a resolution, you may choose to contact the Health Service Ombudsman.

The Parliamentary and Health Service Ombudsman
Millbank Tower
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Fax: 030 0061 4000