Hygienist Appointments
01392 272408 2 Spicer Road, Exeter, EX1 1SX

Complaints Procedure

We welcome your feedback. If you have been unhappy with our service or have a suggestion on how our service can be improved please feel free to discuss your thoughts with any member of our team.

However, should you wish to make a more formal complaint about the service provided to you by Spicer Road Dental Practice please contact the Practice Manager, Mrs Joanne Anderson.

Wherever possible we will endeavour to resolve a complaint on the same day it is received. If immediate resolution is not possible your complaint will be acknowledged by letter within 3 working days of receipt. At this time we will agree a timescale for investigation and response to you.

Please be assured that raising a complaint or concern will not affect the standard or level of care provided to you.

If you are a Private patient and feel after seeking help from the Practice your complaint is unresolved, you may contact the Dental Complaints Service 37 Wimpole Street London W1G 8DQ Tel: 020 8253 0800.

Equally as a Denplan patient you may wish to discuss an unresolved complaint with Denplan Ltd Simplyhealth House Victoria Road Winchester SO23 7RG Tel: 0800 401 402.

If you are an NHS patient you may choose to direct your complaint either to the
Practice OR to NHS Devon Experience Team

Telephone: 0300 1231672
Email: d-icb.patientexperience@nhs.net.

Address: NHS Devon Pomona House Oak View Close Torquay TQ2 7FF

If you remain unhappy after you have been offered a resolution, you may choose to contact the Health Service Ombudsman.

The Parliamentary and Health Service Ombudsman
Millbank Tower
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Fax: 030 0061 4000